In today's technology environment, it is not uncommon for the business to suddenly realize it has geographically expanded, supports telecommuters, is required to establish extranets for business alliance members to access selected portions of the corporation data systems, and much more. The IT group is operating at capacity adopting new technologies to meet the contingencies of the day. Sometimes a corporation needs time and assistance to help organize, standardize, and normalize the IT foundations of the business.

Semper Technology helps clients with professional staff members to guide and mentor your IT managers and staff, to assist in transformation, help in new technology rollout, or any variety of emerging support situations.

Our Information Technology Support Solutions can …. guide you into the future.

Backoffice Operations

In a rapidly growing business, as a core business line manager hurriedly hires people in diverse geographical locations, he should be able to focus on his core business – not have concerns about the IT Backoffice Operations which are critical to support his far flung business. In any corporation, too often your network manager or key IT staff members leaves for another position. It is then that you discover, even though the IT backoffice is orderly in appearance, in fact it is drowning in chaos: undocumented upgrades in various stages of implementation, multiple operating systems and varying versions, home grown patches, and other unknowns waiting to surface.

Semper Technology can offer operations support in training, documentation, upgrades, standardization, normalization and configuration of your IT Backoffice Operations. We can act as Project Manager or mentor for IT services such as:

Enterprise Software Deployment

Introducing new software into the enterprise is a process which touches both technological and the human aspect of the enterprise. Semper Technology assists clients in the deployment of 3rd party or customized applications, or upgrades at the server or desktop level – from e-mail to ERP applications.

Semper offers support solutions covering:

• Product planning and implementation
• Internal notification and awareness programs
• Phased deployment in geographically diverse locations
• Sever and client application installations
• Enterprise training programs
• Business partner and customer notifications

Server Resource Planning

As the complexity of IT services delivered to the desktop increase, as the demand for internet, intranet and extranet services increase, there is a concurrent complexity in the operations of the servers and the network operating systems (NOS) services.

Semper Technology assists clients in the installation, upgrade and configuration of

• Microsoft NT/2000
• Unix
• Novell Netware

and their associated backoffice support. Our staff is experienced in the installation and interconnection of these NOSes in LAN and WAN environments. We also offer related expertise in IT Networking Solutions We are able to work as Project Manager or as part of the client implementation team to analyze, design, develop, and implement server installations and upgrades; train client staff; extend new system services to the desktop.

Desktop Configuration Management

Desktop computing capabilities will continue to evolve and advance. As the corporation begins to expand its use of Voice, Data and Video (VD&V) services, there will be increased pressure to enhance the capabilities of the desktop technology to support the distributed processing of VD&V.

Semper Technology supports clients in configuring their desktop technology to meet the growing demands of business. Our support solutions include:

• Desktop technology standards development
• Desktop Asset Management
• Desktop technology analysis and requirements definition
• Desktop technology configuration and upgrade services